A level of service that is proactive and responsive
Our service protocols represent the Commitment we make to all our clients. They are an integral part of the way we work and the quality results we consistently achieve.
- Fast Response: We will make contact with you within 24 hours
- Flexible inspection times: At your convenience and that of your client
- Detailed report & quote: Faxed or emailed to you within 2 working days of inspection
- Manage the work process from instruction to completion: Single point of contact
- Recommend the right product following our assessment of the problem
- Focus on real solutions and not on cosmetic repairs
- Provide digital photographs on request
- On time completion: Adhere to agreed timelines:
- Fully compliant with all OH&S Regulations
- Service the Sydney metropolitan area
We conduct Customer Service Surveys on an ongoing basis and use these to not only monitor our performance but also to fine-tune and build on our service protocols.
Our People
To ensure we consistently deliver quality outcomes to our clients, all Magnatex® Industries staff are fully trained and their work is continuously assessed. We do not use subcontractors.
"Many thanks for your quote for Magnatex® work. I must comment on your promptness in dealing with our enquiry and on the professionalism of the quote and information you provided. Keep up the excellent work"